Frequently asked questions

What material is your jewelry made of?

18k gold-plated stainless steel. It is a noble material: it does not rust, tarnish, or leave green marks on the skin, unlike brass or copper used by many brands. Some specific pieces are made of 925 sterling silver, and we always indicate this in their description.

Can I shower or bathe with them on?

Yes. Our stainless steel pieces are water-resistant and suitable for daily wear. However, to ensure they last a lifetime, we recommend taking them off before swimming in a pool or the sea, or using a sauna: chlorine and salt are detrimental to any jewelry.

What is a Silk Ribbon and how do you wear it?

It's the piece that gave rise to Algara. An 85 cm silk ribbon that wraps around the wrist and is tied with a bow. Each one is unique, with its own drape and shine. It pairs with our interchangeable charms, so you can change it depending on the day or your look.

Can the charms be moved from one piece to another?

Yes, that's the whole point. The charms hook and unhook, so the same charm can be worn on your silk ribbon, a chain bracelet, or a necklace. You start with one and build your collection.

How long will my order take?

The times we quote are total, from the moment you place your order, and they include order preparation (2 to 5 business days): mainland Spain 7-12 business days, Balearic Islands, Canary Islands, Ceuta, and Melilla 10-16, rest of Europe 8-14, and America, Asia, and the rest of the world 12-20. We will send you the tracking number as soon as it ships.

Why do orders take longer than other stores?

Because we operate without accumulated stock: each piece is prepared and checked when you order it. This allows us to offer you quality stainless steel at an honest price instead of inflating prices to cover warehouse costs.

How much does shipping cost?

In Spain, free for orders over €40. For orders below that amount and for other destinations, the cost is automatically calculated at checkout before payment, based on your address. There are never any surprises afterward.

I live outside the European Union. Will I pay customs duties?

It is possible. Orders outside the EU may be subject to import duties or taxes in the destination country. These amounts are not included in the price and are paid by the recipient upon delivery. Each country has its own regulations, so we recommend checking them before purchasing.

Can I return a piece if I don't like it?

Yes. You have 30 calendar days from the date you receive your order, no matter where you live. The piece must be unused and in its original packaging. Write to us at info@algarastudio.com with your order number and we will provide you with the steps.

Who pays for return shipping?

If you simply don't like it, the return shipping cost is your responsibility. If the piece arrives defective, damaged, or incorrect, we will cover the return shipping and also reship the correct item at no cost to you.

Can I exchange one piece for another?

Of course. Let us know when you write to us, and we will send you the new item with no additional shipping cost as soon as we receive the returned item.

What if my order doesn't arrive or arrives broken?

We will replace it or refund your money. No arguments. Write to us and we'll resolve it.

How do I care for my jewelry to make it last?

Avoid prolonged contact with perfumes, creams, and cleaning products, store them dry in a place without humidity, and clean them occasionally with a soft cloth. This will keep them shiny for years.

Do you offer gift wrapping?

All our pieces arrive in their Algara presentation, ready for gifting. If you wish to add a message, please let us know when placing your order by writing to us at info@algarastudio.com.

How do I contact you?

Write to us at info@algarastudio.com or send a direct message on our social media. We respond within 48 business hours, and there are people behind the responses, not a robot.