Exchanges and returns

We want you to keep your jewelry because you love it, not because you can't return it. That's why you have 30 calendar days from the date you receive your order to exchange or return it, no matter where you live.

Conditions

• The item must be unused, in perfect condition, and in its original packaging.
• We need your order number (found in your confirmation email).
• For hygiene reasons, we do not accept returns on earrings or custom-engraved or personalized items.

How to do it

1. Write to us via the Contact page with your order number and which item you wish to return or exchange.
2. We will reply within 48 business hours with the address and instructions.
3. You send us the package, preferably with tracking.

Who pays for return shipping?

The return shipping is at your expense, unless the item arrives defective, damaged, or incorrect. In that case, we will pay for it and also cover the re-shipment.

Refunds

As soon as we receive and inspect the item, we will notify you by email and refund the amount to the same payment method within a maximum of 14 calendar days. Your bank may take a few more days to reflect it.

Exchanges

If you prefer another item, please let us know when you contact us. We will send you the new item with no additional shipping cost as soon as we receive the return.

If you purchase from the European Union

Additionally, the law grants you a 14-calendar-day right of withdrawal without needing to provide explanations. Our 30 days extend this period, never replace it.

If you are returning from outside the European Union

Mark the package as "Returned goods" on the customs documentation. We cannot be held responsible for tariffs generated by an incorrectly declared return.